High-quality medical and cosmetic products since 1998
  • +49 5221-2750250
  • Am Bahndamm 70, 32120 Hiddenhausen, Germany




Terms and conditions

1. ScopeThe following General Terms and Conditions apply to all orders placed via our online shop.

2. Contracting Partner, Conclusionof the contract The purchase contract is concluded with Prontomed GmbH.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the order button, you place a binding order of the goods contained in the shopping cart. The Receipt of the Receipt of the Order is made together with the Acceptance of the Order immediately after The Sending by an automated E-Mail. This E-mail confirmation has resulted in the Purchase Agreement.

A binding contract may also be concluded beforehand as follows:

  • If you have chosen to pay your credit card, the contract will be concluded at the time of credit card debiting.
  • If you have chosen the payment method PayPal, the contract will be concluded at the time of your confirmation of the payment order to PayPal.

3. Shipping costs
In addition to the product prices quoted, shipping costs are added. You can find out more about the amount of shipping costs at the offers.

4. Payment
The following payment methods are available in our shop:

If The Payment Method Is selected, acceptance will fall plus. €5.60 as fees.

Credit card
Your Credit card Will be Charged at The end of the Order.

You pay the invoice Amount through the Online provider Paypal. As a matter of principle, you must be registered there or register first, legitimize with Your Access Data and confirm the Payment Instructions to us (Exception if necessary Guest access). For more information, please contact the ordering process.

Purchase on account via PayPal-Plus
If you choose the payment method of purchasing invoices, which we offer at creditworthiness, we process the purchase on account through our external payment service provider PayPal-Plus, an offer of PayPal (Europe) S.A.R.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. Assuming that all previous invoices have been paid. Payment will be made within 14 days of receipt of the invoice without deductions. Invoicing takes place with delivery.

Purchase by direct debit via PayPal-Plus
In the case of a purchase by direct debit, the amount will be debited from your account. Please provide your bank details. The processing is carried out via the service provider PayPal.

If the billing and delivery addresses differ, “Purchase on Invoice” may not be available to you.

6. Retention of title
The Goods remain our Property until full Payment has been made.

7. Transport damage
If goods with obvious transport damage are delivered, please complain to the delivery company as soon as possible and contact us immediately. The Omission of a Complaint or Contact Has no Consequences for Your legal Claims and their Enforcement, especially Your Warranty rights. However, They help us to assert our own Claims to the Carrier or Transport insurance.

8. Customer Service
Our customer service for questions, complaints and complaints is available on weekdays from 8:00 a.m. to 5:00 p.m.

Phone number:
+49 05221 2750250 Fax number: 049-5221 61198
E-mail address: info@prontomed.de

available. 9. Contract text storage
We store the text of the contract and send you the order data and our terms and conditions by e-mail. You can also view and download the terms and conditions here on this page at any time. You can view your past orders in our customer login.

10. Contract language
The Language available for the conclusion of the Contract is German.

11. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here http://ec.europa.eu/consumers/odr/. We are not obliged and unwilling to participate in a dispute resolution procedure before a consumer arbitration board